Shipping, returns, refunds, cancellation

Shipping

We ship across Canada. Our warehouse is located in Montreal, Canada.

For deliveries in Montreal or the greater Montreal region, we ship ourselves. So for any particular instruction or rush shipment, contact us. A flat fee of 85$ is added in your cart if you are in the montreal region, 110$ if in the province of Quebec, 165$ in Canada. You can also pick it up at our warehouse, for free.

For shipping in the province of Quebec and Ontario, please expect 10 days.

For shipping across Canada, please expect 15 days.

Returns & refunds

Orders from https://syntheticexperts.com cannot be cancelled, changed, or returned. Any synthetic flooring product that has been cut , altered or modified is non-returnable. It is the customer’s responsibility to order correct measurements/weight and verify those measurements upon deliver/pick up. All products sales are final and sold as is, without express or implied warranties. 

If a customer chooses to install a synthetic surface himself, customer waives and releases Syn-X, and its owners, employees, servants and agents, from any and all liability arising at law or in equity from injury, death or damage to persons and/or property in the loading, transportation, unloading, installation and/or use of product by Customer and/or its agents. By purchasing synthetic surfaces products you acknowledge and accept the terms of this RETURN, REFUND, AND CANCELLATION POLICY AND LIABILITY WAIVER.

Warranties

Please refer to individual products for warranties. Most synthetic turfs have a 8 years warranty against discoloration by UV rays.